✎ Refund Policy

Returns & Exchange
You have 14 days from the purchase date to request a refund or exchange. Each product is reviewed and carefully packed before shipping.

Damaged Items
If you receive a damaged item or an incorrect order, email us at handstitchedleathert@gmail.com with your full name, order number, and issue details. We will arrange a refund or exchange promptly.

Dislike Your Order
If you’re not satisfied with your product, email us for a refund or exchange. Shipping costs are non-refundable. Original and return shipping costs will be deducted from your refund. For exchanges, you will also be charged for the new item’s shipping. Returned items must be unused and in original condition.

Sale Items
Sale items cannot be refunded.

Custom Items
Custom items cannot be returned unless defective. Contact us at handstitchedleathert@gmail.com for any issues.

Shipping times for exchanges vary by location. Use a trackable shipping service. We cannot guarantee receipt of your returned item.

Once your return is received and inspected, we will notify you of approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within a certain number of days.

Late or Missing Refunds
If you haven’t received your refund, check your bank and contact your credit card company. Processing times vary. If you still haven’t received your refund, contact us at handstitchedleathert@gmail.com.



All orders placed on handstitchedleathert.com and our deliveries and services are governed by these Terms of Use. By using the site or clicking “I agree,” you accept these terms. If you disagree, do not use the website.

Conclusion of Contract

A contract is formed when HSLT, d.o.o. (Barjanska cesta 70, 1000 Ljubljana, Slovenia) processes and ships your order. By submitting the order form, you make a binding offer. HSLT, d.o.o. reserves the right to reject any order without explanation.


Leather is a natural material that evolves over time. Our standards require natural features like fine lines, veins, and pores to be visible. Leather can be damaged by prolonged sun exposure, alcohol, oily products, ink, and excessive water. Care instructions: wipe with a soft, lint-free cloth, and store upright in a dust bag away from light and heat.

Important Notes

Items on handstitchedleathert.com are depicted as digital photographs of existing merchandise. Slight variations between the photos and the actual products do not constitute defects and are not grounds for claims.

Payment Conditions

Payment is due upon order. We accept PayPal and credit cards.

Delivery and Shipment

  1. Worldwide shipping via Slovenian post.
  2. Items ship after payment is received, up to two weeks for custom orders.
  3. Costs for return shipments due to delivery issues are your responsibility.
  4. International shipments are calculated without VAT and are subject to duties and taxes, which are non-refundable.

Right to Return

Standard merchandise can be returned within 14 days. Custom orders are not returnable unless defective.


We handle customer data according to relevant data protection laws, collecting data only for order processing and internal marketing. If you do not want your data used for marketing, inform us by email. We do not share personal data with third parties except as necessary for order processing. Our site uses cookies to enhance user experience. You can manage cookies through your browser settings.

For more details, see our Privacy Policy and Cookie Policy.