Most frequent questions and answers

Returns & Exchange
You have 14 days from the purchase date to request a refund or exchange. Each product is reviewed and carefully packed before shipping.

Damaged Items
If you receive a damaged item or an incorrect order, email us at handstitchedleathert@gmail.com with your full name, order number, and issue details. We will arrange a refund or exchange promptly.

Dislike Your Order
If you’re not satisfied with your product, email us for a refund or exchange. Shipping costs are non-refundable. Original and return shipping costs will be deducted from your refund. For exchanges, you will also be charged for the new item’s shipping. Returned items must be unused and in original condition.

Sale Items
Sale items cannot be refunded.

Custom Items
Custom items cannot be returned unless defective. Contact us at handstitchedleathert@gmail.com for any issues.

Shipping
Shipping times for exchanges vary by location. Use a trackable shipping service. We cannot guarantee receipt of your returned item.

Refunds
Once your return is received and inspected, we will notify you of approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within a certain number of days.

Late or Missing Refunds
If you haven’t received your refund, check your bank and contact your credit card company. Processing times vary. If you still haven’t received your refund, contact us at handstitchedleathert@gmail.com.

Most items are typically out the door within 7 business days but could take up to 10 business days.

Value-added tax (VAT) is a consumption tax that applies to all digital and physical goods or services sold in the EU. It’s charged whenever value is added to the product throughout the supply chain, from production to the point of sale.

Any business selling physical or digital goods in the EU, including non-EU sellers, must collect VAT according to local regulations and laws. 

VAT rates vary per EU country. The EU has set a standard minimum VAT rate of 15% for its 27 member countries. The actual VAT rates of the EU countries range between 17% and 27%. Switzerland is not part of the EU and has a standard VAT rate of 7.7%, which is far lower than neighboring countries.

Vegetable tanned leather

Smooth leather: Cammello, Fieno, Cuoio, Papaya, Agave,  Marine, Pomerol, Iris,  Avocado, Pesca (Tempesti, Italy; 1,3 mm)

Pebbled leather: Tortora, Nero, Panna, Tuscan tan,  Miele, Cenere (Tempesti, Italy; 1,3 mm)

Brushed leather:  Almond, Pecan, Charcoal  (Tempesti, Italy; 1,3 mm)

Tempesti leather with matte finish is a single-butted vegetable-tanned leather with a hairline process (straight buffing), manufactured by #TEMPESTI in Ponte a Egola, Tuscany, Italy.

Hairline treatment is a process in which a belt grinder is used to polish the leather in a certain direction, and is so called because of the fine hair-like lines. By applying this process to “ELBAMATT”, a typical leather manufactured by the same tannery, we can enjoy the straight texture and oily yet matte texture of the hairline process.

The single butt, which is the part of a cow’s back to buttocks where the fibers are packed together, is infiltrated with plenty of oil by the bucketta process, giving it a firm yet chunky texture.

The leather is vegetable tanned and dyed, so the more you use it, the more the color will change and the buffed leather will have a unique shine.

As the raised surface of the leather is used, friction occurs, and the unique luster of nubuck leather comes out, as well as the color changes to a deep, rich color.

Stiff smooth leather: Naturale, Brandy, Black (Italy; 1,3 -1,5 mm)

Pull-Up Vacchetta calfskin leather: Light Mustard (Italy; 1,3 mm)

Vegetable-tanned Vacchetta calfskin leather (bovine grain oiled leather with a waxed finish).

Pull-Up “Old Style” distressed effect: Dry milled (tumbled), where the leather is placed into drums to achieve a wrinkled and distressed look with a soft hand. Pull-up leather contains waxes that give the surface a natural distressed and lived-in appearance. This leather lightens on the surface when pulled or bent.

Missouri leather: Bronze, Brownie, Coconut, Onyx, Ocean, Acorn, Elk, Sienna (La Perla Azzurra, Italy; 1,3 mm)

Missouri is medium-firm, vacchetta-based leather, so it’s hot stuffed and glazed after aplication of wax and oils. The combination of the hot stuffing blend and the wax gives the leather a heavier, substantial feel and a great pull-up!

Horse leather: Texas Tobacco, Black horse – 1,3 mm (Conceria Il Ponte, Italy; 1,3 mm)

Horse leather, type Crust.  Horse crust has dense structure, tight grain and firm temper. Horse leather is famous for incredible texture, character and strength.

Crust leather refers to rawhide that’s tanned, but not yet dyed. It remains in its natural color and contains little to no surface treatment. Due to its “raw” state, any color is achievable on crust leather, provided the leather used is quality top grain.

Besides, crust leather is incredibly soft, pliable, and ages beautifully because of its rich leather patina. It can be used both in its natural state or top-coated with a surface dye to obtain special effects.

Quality and characteristics of vegetable-tanned leather 

Today, despite millennium have passed, Vegetable Tanning remains the most classic, traditional and recognizable, and the closest to the condition of nature, the most respectful of ecology and the most suitable to combine comfort and aesthetics, fashion and tradition, versatility of use and uniqueness of product. With Vegetable Tanning nature has found a way to combine with nature, because the protein of the skin admirably receives the action of the tannin which is basically the principle active content in tannic plant materials. It is therefore precisely the tannin that allows the processing of leather into leather. This substance is found more or less concentrated in numerous types of trees and plants and can be present both in the bark and in the leaves, both in the wood and in the bark or even in fruits and roots. Are they that give the tanned leather that characteristic of uniqueness that makes it so special, so immediately distinguishable from other types of concepts. The “leather scent” is something unique and it is in fact impossible, in front of leather products, whether they are bags, belts, wallets or something else, not recognize the vegetable tanned for the particular reaction that occurs only with the skin which reacts to tannin mixtures.

The smell of leather combines effectively with the smell of leather body. Vegetable leather has another great advantage, namely to age with the passing of time, modifying itself, changing color slightly, acquiring a unique appearance its kind. It is for this reason that once you purchase a vegetable tanned product it is then difficult to get rid of, because the objects made with this material are transformed into real ones reliable, unique and long-lasting travel companions, who remind us of adventures once they are old lived and time spent together. 

The Genuine Vegetable Tanned Leather Consortium is based in Tuscany, along the banks of Arno river, between Florence and Pisa. The associated tanneries operate in symbiosis with the environment thanks to a production district that is cutting-edge, both in terms of technology and organization.

Mineral tanned leather (not available)

Light Tobacco – Ukrainian leather – 1,4 mm

This full-grain mineral-tanned Ukrainian leather is made from cowhide. This leather is smooth and sturdy.

In the crafting process, this leather is hand-polished with a conditioner made from the mixture of beeswax and olive oil.  This leather is approximately 1.3 mm to 1.5 mm thick. 

Bronze

Acorn

Acorn and Coconut

Coconut

Sienna

Sienna and Brownie

 

Brownie

Onyx

Ocean

Elk

Brandy

Light mustard

Texas tobacco

Almond

Pecan

Charcoal

Cammello

Fieno

Pesca

Cuoio

Papaya

Agave

Avocado 

Forest

Naturale

Panna pebbled

Miele pebbled

Pomerol

Marine

Iris

Tortora pebbled

Cenere pebbled

Nero pebbled

Black horse

Black stiff

Tuscan tan pebbled

Light tobacco (not available)

Front invisible pen loop

Invisible pen loop

Clip pen loop (narrow) 

Pen loop closure

Elastic closure & pen loop on it

Belt closure 2,5 cm

Belt closure 3 cm

Chunky clasp closure

Chunky magnetic closure

Nip closure

Side closure

Spine

Secretarial with slit + simple pocket 

1 card slot + bottom pocket with slit

Simple pockets

Bottom pocket + secretarial pocket 

Bottom pocket + Sleeve pocket 

3 card slots + tall angled secretarial pocket 

2 card slots + Secretarial with slit pocket 

2 vertical card slots

You can find this additional cost by clicking on the link: 2-vertical-card-slots

1 card slot pocket + tall angled secretarial pocket 

Secretarial pockets

2 card slots + secretarial pocket

Sleeve pocket + tall angled secretarial pocket

Bottom pockets

Front pocket with raw edge

Full front pocket with raw edge

Full front&back pockets (raw edges)

Stitched back pocket

Floral stamps

Set of letters for free personalization