FAQ

Most items are made to order. Production usually takes up to 20 business days, and in some cases up to 30 business days. Once your order is ready, it will be shipped and you’ll receive a tracking number.

All orders are shipped from Slovenia.

Shipping costs are calculated at checkout and depend on your location.

All items are made to order and customized to your specifications. Because of this, we do not accept returns or exchanges unless the item is defective or there was an error with your order.

If you receive a damaged or incorrect item, please contact us as soon as possible and include your order number and a short description of the issue. We will arrange a replacement or a refund.

Once the issue is confirmed, we will process your refund to the original payment method. Processing times may vary depending on your bank or payment provider.

We work primarily with high-quality vegetable-tanned leather from Italian tanneries. Detailed information about each leather type is available on our Materials page.

Vegetable-tanned leather develops a natural patina with use. Over time, the color deepens and the surface becomes smoother, making each piece unique.

Yes. Every item is cut and stitched by hand using durable waxed thread. We produce items one by one, not in batches, with attention to detail and long-term use.